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The Company

Our client is a rapidly growing award-winning real estate company that acquires and develops affordable housing across much of the Midwest, Southeast, and several other major US markets. The company is very well rooted in the community, with local and state government, and with various partners. They have developed 10,000+ units and have a very full pipeline of ground-up construction LIHTC projects that will keep them busy for the next 3-5 years. They develop their properties with management in mind. A very established, nationally recognized, Affordable Housing Developer focused on local communities.

• Industry-leading organization noted for award-winning development projects across their large footprint

• Reporting directly to the Partners who will give you the anatomy to grow your role

• Full autonomy to revise policies and procedures while leading and growing a property management staff

• Will have a seat at the company executive table

• Upward advancement opportunities

• Strong sense of mission as the organization regularly gives back to the community

• Well capitalized and interested in growth and expansion

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The Opportunity

The Head of Property Management is responsible for the overall strategic direction of Property Management and overseeing an expanding 10,000+ unit affordable housing portfolio in the Midwest, Southeast, and several other major US markets. The Head of Property Management will ensure that the properties are managed to meet/exceed all financial, physical, regulatory, and industry performance standards and requirements while simultaneously meeting the company’s social mission. The position is responsible for setting financial, operating, and growth goals that support the company’s strategic direction and goals. Key responsibilities include annual work planning, analysis of business development opportunities, identifying and planning for critical and emerging initiatives, and defining and structuring organizational resources for optimal performance. The Head of Property Management will ensure all Property Management personnel are fully supported and trained and that they embrace the Company’s mission and core values. The Head of Property Management will report directly to the Partners, assume a role on the company’s Executive Team, and provide direct supervision of the entire Property Management staff.

 

 

Duties and Responsibilities

• Responsible for the overall strategic direction, operation, and profitability of the company’s Property Management portfolio

• Oversees the financial performance and physical maintenance of all properties in the company’s portfolio and meets/exceeds strategic corporate goals

• Establishes, monitors, and measures strategic goal achievement for the Property Management portfolio

• Leads by example and helps to set the culture of the organization from leadership down to the property level

• The Head of Property Management will expect consistent travel to be with the teams and direct reports in the field

• Creates annual performance plans for the Property Management leadership staff and evaluates performance throughout the year

• Maintains oversight of all Property Managers and department staff

• Monitors the operations, maintenance, and record-keeping of all properties to ensure compliance with Federal/State/Local/lender/investor/HUD/LIHTC/AHP/and related requirements

• Sets budget and performance targets for the company’s portfolio and creates annual budgets for individual properties and the Property Management division

• Creates and implements an overall marketing strategy for the company’s properties

• Exemplifies a high level of Integrity acting with honor, honesty, and fairness; the company’s team holds themselves to the highest ethical standards

• Creates, leads, and acts in an accountable environment

• Showcases a very results-oriented approach while taking great pride in achieving exceptional outcomes

• Leads and sets a tone of collaboration internally and externally to achieve collective goals

• Shows proven leadership skills and behaviors that contribute to superior performance and customer excellence developing both people and the organization

• Leads and provides exceptional customer experience to external customers as well as internal

• Acts with an unwavering commitment to service standards, a disciplined approach, flawless delivery, and relentless inspection

• Acts in an innovative way anticipating change and shaping it to fit our purposes

 

Required Education and Experience

• Bachelor’s degree and 15+ years of relevant experience in Multifamily Residential Property Management and tenant/landlord practices, laws, rules, and regulations

• Prior experience (on average 3-5 years) will have been in progressive roles in Regional and District Management

• Experience managing a property portfolio of at least 7,500 rental units (ideally closer to 10,000 units) or more

• The Head of Property Management may or may not have Affordable Housing experience, so long as they possess the cultural fit, the personality/disposition, drive, and at least some exposure to multiple markets

• Oversee, mentor, and train at least 2 Senior Regional/RVP-level Managers who will be direct reports

• Demonstrate (written, verbal, and financial reports) experience on a monthly, quarterly, and annual basis to internal/external sophisticated equity and debt partners both from a standpoint of explaining and then taking personal responsibility/accountability for future and past tactical property plans along with corresponding performance expected or resulting from such efforts

• Strong leader of people as demonstrated by staffing rates for new/add Property Management staff as well as the ability to discuss training programs/initiatives and evidenced by a “following” of key middle Managers loyal to this Head of Property Management

• Knowledge of accounting, finance, and real estate principles and a solid understanding of financial management principles to ensure sound, responsible Property Management decisions

• Collaborative, values-based leader who has a proven track record of achieving results

• Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications

• Knowledge of and experience with the Federal Low-Income Housing Tax Credit (LIHTC) and HUD development programs and applicable compliance responsibilities.

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OUR FIRM

KM Partners’ national Executive Search and Professional Recruitment practice areas focus on high-growth, impact-investment-oriented businesses across relevant industries, including Investment Management, Real Estate, Clean Energy, Sustainable Infrastructure, and related Business and Professional Services. With a core focus in Tax Credits (LIHTC, NMTC, Historic, & Renewable), Multifamily, Affordable and Senior Housing, we partner with clients and place industry-specific professionals throughout the United States. At KM, we have established an unparalleled track record of repeat business and success recruiting in niche practice areas, including 140+ placements in Affordable Housing, which have led to 50+ promotions to date. We represent C-level Executive Leadership, Middle Management, and experienced Associates across industry professions.

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If qualified, please contact:
Butch Edlinger | Managing Director
303.515.7101 | butche@kmcompanies.com

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