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Affordable Housing Owner-Operator & Development
Vice President of Property Operations

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OUR CLIENT
One of the largest owner-operators of Affordable Housing in the United States has retained KM Partners in the search for a VP of Property Operations/RVP of Property Management. This is a family-owned and operated company that has been in business for more than 30 years, whose principals have been trailblazers in the LIHTC program since its inception with experience closing more than $1B in financings for more than 15,000 apartment homes. From the beginning, the founders’ passion for helping others has driven their business ethos and operations, including providing high-quality Affordable Housing, robust resident services, and consistently volunteering at the property level, to recently transitioning from counting the number of units to focusing on the quality of their impact. With a long-established history and dedication to creating a supportive environment for all employees, the CEO has inspired a loyal and passionate team focused on providing high-quality housing, resources, and assistance to the residents they serve.

 

This is a leadership opportunity with ultimate responsibility for implementing the strategic vision of the organization, annual financial plan and guiding management teams to enhance operational execution, improve policies and procedures while stimulating cross-functional engagement, and unifying company culture throughout the company and its properties.

ESSENTIAL RESPONSIBILITIES

  • Support and supervise the Property Operations team in performing their respective roles. Provide direction as needed, evaluate performance, support accountability and ownership, and make adjustments as required

  • Review occupancy, collections, adherence to budget, property, and facilities, physical operations, and regulatory compliance. Identify areas of concern, and work with various

  • Operations leaders to develop a corrective course of action and monitor implementation.

  • Routinely visit properties to assess staff and property

  • Supervise Regional Manager in the collection of and utilization of operational data/metrics to monitor site performance fiscally and physically and ensure compliance with original projections, annual operating budget, and the company standard

  • Work with the Director of the Property and Regional Managers to translate physical needs assessments into meaningful, actionable data and long-term asset management plans. 2

  • Support and empower Regional Managers as the appropriate actors to identify and resolve issues

  • In collaboration with Marketing, work with Regional Managers to respond to elevated resident concerns and complaints regarding eligibility, rent, maintenance, or repair issues to maintain resident relations and high standards of customer service

  • Establish annual management plans for each property and monitor achievement of established goals

  • Oversee the preparation, review, and management of various financial reports including, the annual operating and capital budgets, monthly budget variance analyses, collections, and AR reports, and other key performance indicators.

  • In the event of an emergency or disaster in a community, provide physical presence and support

  • Handle all press inquiries relative to communities, and comment as necessary in collaboration with the AVP of Marketing

  • Maintain relationships with the various state and federal regulatory agencies involved with the company communities

  • Ensure a strong collaborative partnership with Resident Services staff and leadership.

  • Oversee and schedule the due diligence of all potential new properties. Review operating proforma and sign off on numbers. Work with A&D in analyzing properties and participate in acquisition and decision Oversee and direct the transition of new properties into the portfolio.

  • Participate in presentations for potential new A&D and management opportunities.

  • Monitor, evaluate, and make decisions relative to Property Liability and Risk insurance coverage

  • Monitor and participate in claims defense and review claims as they occur.

  • Partner with other members of the Executive Team to lead communication efforts that are transparent, meaningful, consistent, and reach all levels of the organization.

  • Routinely visit properties.

  • Lead the annual conference, either regionally or centrally.

  • Provide vision and leadership pertaining to corporate culture and team member value.

  • In conjunction with Senior Team, provide direction and oversight of the overall growth and operation of the company. Assist other senior team members as necessary.

  • Other duties as assigned.

 

REQUIREMENTS

  • Experience in Affordable Housing Property Management

  • LIHTC and HAP knowledge and experience.

  • Strong people and project leadership skills, including the ability to balance and lead multiple ongoing high-priority projects.

  • Highly proficient with Microsoft Office including Excel, Word, Outlook, and SharePoint.

  • Strong supervisory and leadership skills.

OUR FIRM
KM Partners’ national Executive Search and Professional Recruitment practice areas focus on high-growth, impact-investment-oriented businesses across relevant industries, including Investment Management, Real Estate, Clean Energy, Sustainable Infrastructure, and related Business and Professional Services. With a core focus in Tax Credits (LIHTC, NMTC, Historic, & Renewable), Multifamily, Affordable and Senior Housing, we partner with clients and place industry-specific professionals throughout the United States. At KM, we have established an unparalleled track record of repeat business and success recruiting in niche practice areas, including 140+ placements in Affordable Housing, which have led to 50+ promotions to date. We represent C-level Executive Leadership, Middle Management, and experienced Associates across industry professions.
If qualified, please contact:
Morgan McCormick | Senior Director 
303.495.3156 | morganm@kmcompanies.com
Job # 138